Customer Focus
Our philosophy is simple and effective: The customer is always paramount
Our commitment is to delivering original equipment quality parts on time every time, while maintaining a competitive market price. Universal Components works closely with our customers and by keeping the business flexible, we are able to meet our customer's ever-changing requirements.
Tele-sales
The Universal Group of Companies provides a dedicated tele-sales support to both the United Kingdom and the rest of the world.
With two teams of specialists who have many years of experience and knowledge. Universal sets the industry standard for full customer service satisfaction and can deal with all your enquiries at one point of contact.
Delivery
Universal Group offers UK customers a next day delivery service with options of timed deliveries for urgent orders. Universal Group also offer a tailored service for its export customers, allowing total flexibility in order to meet all customer requirements.
Quality
Operating to ISO9001:2000. all of The Universal Group of Companies' products are either original equipment or manufactured to meet or exceed the original equipment specifications. Allowing easier access into the commercial vehicle and trailer original equipment supply sector through the Block Exemption Regulations.
Computer System
The Universal Group has the latest computer system tailored to meet the requirements of a progressive business. The system allows easy tracking and monitoring of our sales orders as they are processed through the system.
Having this fast and effective ordering system allows Universal Components to maintain an optimum stock holding with maximum availability.
Export
A dedicated team with an in-depth knowledge of world-wide markets and products gives the business the understanding and flexibility to meet our global distributor's needs and sustain long-term trading relationships.
This alone has developed our export business into an integral and successful part of the group with dedicated purchasers, individual logistics and technical support.
ISO Registered
